Frequently Asked Questions

When will you have my desired color back in stock?

Short answer: It could be weeks or months. We breed our snails ourselves (we don’t buy them from bulk breeders / wholesalers) and we hatch our clutches responsibly. Our inventory depends on the individual growth rate of each snaby. The growth rate of snabies from the same clutch can vary significantly.

What are the best parameters for the snail(s), shrimp, and / or plants I just purchased?

See the item’s description for its ideal habitat. We also include a basic care and / or acclimation sheet in the box with your order.

How do I keep my snail’s shell as gorgeous as when it arrived?

Short answer: Buy our Magic Minerals. By supplementing the water with our Magic Minerals, we are supporting our snails’ shells and general health / wellbeing, thus making their shells gorgeous and their personalities adventurous! (This will also depend upon the parameters / conditions in your tank)

I bought a snail somewhere else. How can I help its shell and health?

Short answer: Buy our Magic Minerals. By supplementing the water with our Magic Minerals, you are supporting your snail’s shell and health. While Magic Minerals may not do much to beautify the old damage, new growth will come out gorgeous and your snail should become more active. (This will also depend upon the parameters / conditions in your tank)

When will my order ship?

We ship all orders on Tuesdays.

When will my order arrive?

That depends on what you ordered. Lifeforms ship using FedEx 2 Day and should arrive on Thursday. Dry goods ship using USPS Ground and should arrive by the following Tuesday.

How will my Lifeforms be protected from the heat / cold?

During harsh temperature conditions we use insulated packaging with either a heat pack or a cold pack to keep the internal temperature inside the box as comfortable as possible for your snails, shrimp, and / or plants.

Why is shipping so expensive?

We ship all of our Lifeforms using FedEx 2 Day shipping, which is expensive. We use this shipping method to ensure live arrival of your snails, shrimp, and/or plants.