We use FedEx 2 Day Shipping and include an insulated box and a cold pack so your snails will survive the heat.
Malaysian Trumpet Snails (aka MTS) make a great addition to any freshwater tank. They’re as good function as part of your cleanup crew by eating detritus and decaying plant matter. They also burrow through your substrate, keeping it from building highly toxic pockets of hydrogen sulfide gas. We keep them in all of our heavily planted tanks here at Gorgeous Gastropods. Live plants are not necessary for keeping these snails.
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THINGS YOU NEED TO KNOW:
We don’t do returns or exchanges. However, we do have a DOA guarantee. We guarantee that all of our snails, shrimp, and plants will arrive alive.
* In order to receive a DOA refund, we have to receive a picture within 2 hours of delivery (meaning when the package was dropped off at the provided address) showing the dead snail hanging limply out of its shell. The only other way to know your snail is dead, and not just in shipping shock, is to sniff it - which we (thankfully) can’t do from here. A short video showing you crushing the snail will also work.
***SITUATIONS THAT VOID THE DOA GUARANTEE***
1.) Choosing Ground Shipping at checkout. Ground Shipping takes longer to arrive, thus putting more stress on the snail. If you choose a shipping method through the USPS, the DOA is voided.
2.) Package is unsuccessfully delivered on the first attempt (I ship to the address listed with Etsy, it’s your responsibility to ensure the address is correct). If the shipping company is unable to deliver on the first attempt, the DOA is voided.
3.) Not opening your package immediately upon delivery. Once shipped, a tracking number is provided, it’s your responsibility to open it as soon as the package is delivered. If the package is not opened within 2 hours of delivery, the DOA is voided.
4.) Package is lost due to package thief. (If this happens, please contact your local USPS or UPS to file a claim)
5.) Not providing the above, required proof of death. If proof that the snail you received from us arrived dead is not provided, the DOA is voided.
We evaluate on a case-by-case basis and will make every reasonable attempt to be fair.
We ship on Tuesdays primarily using FedEx 2 Day so the snails don’t sit in a postal facility over the weekend. Orders placed by 8:00 pm MST (Mountain Standard Time) on Sunday will be shipped that Tuesday. Orders placed after that will be shipped the following week.
Our shipping fee includes insulated packaging and a cold or hot pack as needed, depending on the season.
We use FedEx 2 Day Shipping and include an insulated box and a cold pack so your snails will survive the heat.
Malaysian Trumpet Snails (aka MTS) make a great addition to any freshwater tank. They’re as good function as part of your cleanup crew by eating detritus and decaying plant matter. They also burrow through your substrate, keeping it from building highly toxic pockets of hydrogen sulfide gas. We keep them in all of our heavily planted tanks here at Gorgeous Gastropods. Live plants are not necessary for keeping these snails.
~
THINGS YOU NEED TO KNOW:
We don’t do returns or exchanges. However, we do have a DOA guarantee. We guarantee that all of our snails, shrimp, and plants will arrive alive.
* In order to receive a DOA refund, we have to receive a picture within 2 hours of delivery (meaning when the package was dropped off at the provided address) showing the dead snail hanging limply out of its shell. The only other way to know your snail is dead, and not just in shipping shock, is to sniff it - which we (thankfully) can’t do from here. A short video showing you crushing the snail will also work.
***SITUATIONS THAT VOID THE DOA GUARANTEE***
1.) Choosing Ground Shipping at checkout. Ground Shipping takes longer to arrive, thus putting more stress on the snail. If you choose a shipping method through the USPS, the DOA is voided.
2.) Package is unsuccessfully delivered on the first attempt (I ship to the address listed with Etsy, it’s your responsibility to ensure the address is correct). If the shipping company is unable to deliver on the first attempt, the DOA is voided.
3.) Not opening your package immediately upon delivery. Once shipped, a tracking number is provided, it’s your responsibility to open it as soon as the package is delivered. If the package is not opened within 2 hours of delivery, the DOA is voided.
4.) Package is lost due to package thief. (If this happens, please contact your local USPS or UPS to file a claim)
5.) Not providing the above, required proof of death. If proof that the snail you received from us arrived dead is not provided, the DOA is voided.
We evaluate on a case-by-case basis and will make every reasonable attempt to be fair.
We ship on Tuesdays primarily using FedEx 2 Day so the snails don’t sit in a postal facility over the weekend. Orders placed by 8:00 pm MST (Mountain Standard Time) on Sunday will be shipped that Tuesday. Orders placed after that will be shipped the following week.
Our shipping fee includes insulated packaging and a cold or hot pack as needed, depending on the season.
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