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We breed and raise these snails in community tanks in our homes. As tank-bred snails, they are far hardier than the wild-caught variety you’ll see sold everywhere else.
Your new blueberry snail will come with a basic info and care sheet in the box.
In their current homes, these little guys are being kept in tanks with 7.8 ph, 0 ammonia, 0 nitrites, and roughly 40 nitrates. The tanks are kept at 74*F. They’re fed our patented Blewb Food twice per week, in addition to the algae and scavenging available in our seasoned tanks.
DOA:
We do not accept returns or exchanges. However, we do have a live arrival guarantee. We guarantee our snails, shrimp, and plants will arrive alive. On the off chance your snail perishes during shipping, please follow our DOA claims instructions below:
Send a picture of the snail hanging limply out of its shell or a picture of the empty shell within 2 hours of the arrival of your package. A short video of you crushing the snail will also suffice.
*** SITUATIONS THAT VOID THE DOA GUARANTEE ***
1.) Choosing Ground Shipping at checkout. Ground Shipping takes longer to arrive, thus putting more stress on the creatures. If you choose USPS Ground, the DOA is voided.
2.) Package is unsuccessfully delivered on the first attempt (we ship to the address provided by you at checkout, it’s your responsibility to ensure the address is correct). If the shipping company is unable to deliver on the first attempt, the DOA is voided.
3.) Not opening your package immediately upon delivery. Once shipped, a tracking number is provided, it’s your responsibility to open it as soon as the package is delivered. If the package is not opened within 2 hours of delivery, the DOA is voided.
4.) Package is lost due to package thief. (If this happens, please contact your local USPS, UPS, or FedEx to file a claim)
5.) Not providing the above, required proof of death within the 2 hour time window. If proof that the creatures you received from us arrived dead is not provided, the DOA is voided.
*We evaluate on a case-by-case basis and will make every reasonable attempt to be fair.
We ship live creatures on Tuesdays, so they don’t spend the weekend sitting in a shipping facility. We ship them primarily using USPS Priority 1-3 Day shipping. Our shipping charge includes insulated packaging with either a heat pack or cold pack as necessary.
Orders must be in by 8:00 pm MST (Mountain Standard Time) on Monday in order to ship that Tuesday. Orders placed after that will be shipped the following week.
It’s the buyer’s responsibility to know what snails are and are not legal to own in the area in which they live.
